Frequently Asked Questions
Everything you need to know about shopping at Mama Bear Oasis.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental United States, while international shipping may take 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable 'Mama Bear' fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay.
Are your materials eco-friendly?
We prioritize comfort and sustainability. Many of our signature pieces are crafted from organic cotton, bamboo blends, and recycled polyester to ensure they are gentle on both you and the planet.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You can change or cancel your order within 60 minutes of purchase by contacting our customer support team.